Overview
Prepare for
Customer Facing Work
A helpful customer experience depends on more than a friendly greeting. It involves listening carefully, explaining the next step and staying professional when a situation becomes difficult.
AlphaLogic Career College offers Customer Service Excellence training in London, Ontario for learners preparing for customer-facing work. Our diploma combines service principles with selling skills, point-of-sale training and everyday Microsoft Office applications.
13 Weeks
Diploma program duration
Service and sales
Customer experience and retail skills
Digital essentials
Office applications and point-of-sale training
Skills for Better Customer Interactions
Customer Service Principles
Explore the habits and approaches that help customers feel heard and supported throughout an interaction.
Handling Service Issues
Practise approaches to communication and service problems using learning activities and simulations that encourage thoughtful, professional responses.
Sales and Selling Skills
Learn selling techniques that help you discuss products or services and respond to a customer’s questions.
Point of Sale
Develop familiarity with point-of-sale technology, procedures and best practices used in retail service environments.
Microsoft Office Essentials
Build basic Word, Excel and Outlook skills to support written communications, everyday information handling and organisation.
Computer and Team Skills
Strengthen Windows, internet and keyboarding skills alongside communication approaches that support working effectively with others.
Explore Retail and Customer Support Roles
The training is relevant to roles such as customer service representative, retail sales associate and call centre agent. Depending on the position, work may involve responding to enquiries, processing transactions or helping resolve a complaint.
When you compare opportunities, consider the type of interaction you enjoy. Some roles involve speaking with people throughout the day; others combine customer contact with record keeping and computer work.
- Customer service representative
- Retail sales associate
- Call centre or customer support agent
Ask About Customer Service Training
Tell us about the kind of customer-facing role you would like to pursue. Our team can explain the program, admission requirements, tuition and upcoming start dates.
