Most untrained individuals and even those who have been working in a customer service environment for many years, may not understand the principles behind customer service excellence and how to provide a world-class experience for their company’s customers.
The Customer Service Excellence program provides a comprehensive and highly effective training in computer essentials, customer service excellence, selling skills, and point-of-sale (POS) techniques.
The ALPHALOGIC Difference
The AlphaLogic difference is based on education that is focused on helping each individual student achieve success, rather than the traditionally large lecture-led classroom. Perhaps you have not done well in a traditional lecture focused classroom, either because you were embarrassed to ask questions or got left behind due to missed classes.
At AlphaLogic we focus on you, individually. This means that you get the one-on-one help you need from a qualified instructor, who is always there to help you. Our student centered system of learning will help you get higher grades and ultimately the career you’ve always dreamed about.
Jobs range from retail to direct customer service departments with expectations of superior service to customers, co-workers and businesses. Essential communication and retail skills, selling techniques and POS technology and best practices will allow you to succeed in your Customer Service career. We utilize career-based learning to ensure you have everything you need for a successful employment path.
*Labour statistics provided by https://www.jobbank.gc.ca/trend-analysis
