Customer Service Excellence

Approved as a vocational program under the Ontario Career Colleges Act, 2005

Diploma Program: 13 Weeks

Program Highlights
  • Computer Essentials:
    Windows 11, Microsoft Edge, MS Word, MS Excel, MS Outlook and Keyboarding

  • Customer Service & Retail Excellence Essentials
  • New: Sales and Selling Skills
  • Handling Negative customers / Reputation Management
  • New: POS Technology and Best Practices

Contrary to popular belief, delivering excellent customer service is not a natural ability that most people are born with.

Most untrained individuals and even those who have been working in a customer service environment for many years, may not understand the principles behind customer service excellence and how to provide a world-class experience for their company’s customers.

The Customer Service Excellence program provides a comprehensive and highly effective training in computer essentials, customer service excellence, selling skills, and point-of-sale (POS) techniques.

The ALPHALOGIC Difference

The AlphaLogic difference is based on education that is focused on helping each individual student achieve success, rather than the traditionally large lecture-led classroom. Perhaps you have not done well in a traditional lecture focused classroom, either because you were embarrassed to ask questions or got left behind due to missed classes.

At AlphaLogic we focus on you, individually. This means that you get the one-on-one help you need from a qualified instructor, who is always there to help you. Our student centered system of learning will help you get higher grades and ultimately the career you’ve always dreamed about.

adult education

Career Opportunities
Customer Service jobs are found wherever a business interfaces with their customers.

Jobs range from retail to direct customer service departments with expectations of superior service to customers, co-workers and businesses. Essential communication and retail skills, selling techniques and POS technology and best practices will allow you to succeed in your Customer Service career. We utilize career-based learning to ensure you have everything you need for a successful employment path.

According to a 2018 McKinsey report, China boasts 114 of the world’s 147 female, self-made billionaires (America has 14). And almost 50% more women hold professional or technical jobs for every 100 men in the Philippines. Asia is one of the most progressive regions for women, yet stereotypes of what Asian women are like and look like persist. BBH Singapore’s ‘See Different’ collection of images seeks to change that by showing the true diversity and personality of women across the Asian region. Photo by @iam
Salary Stats
  • Customer and Information Services Representatives NOC 6552
  • Retail Salespersons: NOC 6421
  • Wage Range ($/hr): $16.55 – $22

*Labour statistics provided by https://www.jobbank.gc.ca/trend-analysis

We would love to hear from you

Feel free to give us a call or send us an email with any questions or comments you have.